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Warranty & Return


We take product quality extremely seriously, every doll is thoroughly inspected and tested before leaving our studio.

Upon initial receipt of the doll, if there appears to be a defect or damage, please contact us within 24 hours at [email protected].

For custom sex dolls

  • We do not offer refunds for any other reason other than a product is seriously damaged on arrival.

For ready-to-ship sex dolls

  • If you are not happy with what you have received, you can contact us via email to [email protected] or via online chat within 24 hours upon receiving your doll to initial a return request.
  • The doll, including the package, must be in the original condition. i.e. never been used, damaged, contaminated (Photo verification may be requesed).
  • We will take 15% restocking fee from the refund in order to cover our shipping cost.
  • The return shipping is at buyer’s cost.

All of our sex dolls will go through a quality-check process before shipment. Due to the long-distance delivery involving many logistic entities, minor scratches, finger wire piercing, eyelash, small stain and other micro issues do not belong to the damage issues.

Once the package is shipped out, the sender address on the shipping label is the address of a local courier company, not our warehouse address.
Therefore, if you are not available to sign for the package, please contact us to change to another address. It’s impossible for our customers to return the package to us by rejecting the package because we are not able to receive it. You need to contact our online customer service to confirm the status of your order and get a suggestion for the next step. Or you will be responsible for the loss of the package.

Due to hygiene reasons, we cannot accept returns for used items. We do inspect all returns to make sure they are in new condition. This is to make sure we do not put back used items into our stock to sell onto other customers. We require the item to be unopened, unused or unworn and have packaging or tags intact.



We check every product manually before shipment to ensure the item is in perfect condition. However, if the product you have received is damaged or has manufacturing defects please follow these steps:

  1. Email customer support, providing your name, your order number and an explanation of the problem: [email protected]
  2. Attach evidence (either photographs or videos) showing the described defects.
  3.  Our team will check it and contact you asap.
  4. If the problem was caused by us, or the product has any manufacturing defects please rest assured we will take care of it.

Please understand due to the nature of sex doll products, warranty Claims for manufacturing defects must be made within 24 hours of product delivery. Damage resulting from the improper use of the product will not be covered by the Product Warranty.


Cancellations & Refunds

Sex Doll products that are offered for sale via are made-to-order for each Buyer. Accordingly, the following applies to refunds and returns for any Products purchased by a Buyer:

  • *If you change your mind or place the order by accident, please contact us within 24 hours. We would be happy to process a refund. 15% processing fee will be deducted from your total order amount. (We have to do it since our payment processor will charge us even the transaction gets cancelled)r.
  • *After the 24-hour window, our factory will start producing your doll, if you still wanna cancel it, it will be subject to a Seller’s restocking fee (“ Restocking Fee”) of 50% from the value of the Product order. will provide to Buyer a refund of funds paid minus the Restocking Fee to the Buyer’s original payment method and other fees may apply such as design, mold material, processing, makeup and transaction fees.
  • *After shipped out order cancellation is not possible.

Note: Ready To Ship Dolls ship out immediately upon order placement and there is a certain time interval for the tracking number to be uploaded therefore cannot be canceled after the order is placed. The cancel policy does not apply to “Ready to Ship” Dolls listed here.

If you have any questions during the production process or want to propose changes or upgrades, please contact our customer service first via online chat or email at [email protected] for a confirmation.


PayPal Claims

Your purchase is under the PayPal buyer protection and our warranty policy. Rather than using other low-cost 3rd party payment methods, we use PayPal as our primary payment method. As a consumer, if you find it could be a fraud, you can always claim with PayPal and get your money back. We do our business very honestly. If there is any problem with your order, please contact us first before you contact PayPal.